A7. Process Management and International Quality Models: EFQM, Joint Commission International, and ISO

A7. Process Management and International Quality Models: EFQM, Joint Commission International, and ISO

Detalles del curso

Dates
from 18/05/2026 to 21/06/2026
Credits
6 ECTS
More information
Neus Gabà
ngaba@fadq.org
+34 93 207 66 08

Objectives

  • Describe and apply process management tools, defining different types of processes and their role in quality improvement.
  • Learn to diagram processes and establish strategies to identify critical points.
  • Apply indicator monitoring and change management necessary for process management.
  • Explain the European Foundation for Quality Management (EFQM) model for its application in healthcare organizations.
  • Explain the Joint Commission International accreditation model for its application in healthcare organizations.
  • Explain the ISO 9001:2015 certification for its application in healthcare organizations.

Didactic Units: